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Articles & policies · 25

• Accounts & CheckoutACCOUNTS

  Is account creation mandatory for e-commerce transactions?

  Guest checkout is fully supported; account creation is recommended for streamlined order tracking.

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• Apparel StudioSHOP

  Apparel Studio: quality made-to-order apparel and limited drops

  The Apparel Studio designs bespoke streetwear and limited collection runs in-house, with quality in every detail. Shop at shop.jahandco.com.

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• Bulk & Local PickupSHOP

  Bulk Orders & Local Operations Policy

  Local pickup available in Orlando, FL by prior appointment. Corporate bulk orders require 25+ units.

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• CompanyHUB

  About Jah and Co and its three studios

  Jah and Co is a multi-studio creative house in Orlando, Florida, with a Play Studio, an Apparel Studio and a Dev Studio.

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• CompanyHUB

  The Jah and Co ecosystem: where to find what

  A map of the Jah and Co sites: home, Play Studio, shop, support, account portal and journal.

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• Custom DesignSHOP

  Designer One-on-One Consultation Policy

  Consultations include up to 3 iterative revision rounds upon first edit request.

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• Customer SupportSUPPORT

  Support hours and response times

  Standard support runs Monday to Saturday, 10 AM to 5 PM Eastern, with a same-day first reply; Sunday tickets are answered Monday. Dedicated clients get a 1-hour reply in their private Chat space, 7 days, 10 AM to 8 PM Eastern.

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• Customer SupportSUPPORT

  What channels are available for customer support, and what are the standard operational hours?

  Support operates Mon-Sat, 10:00 AM - 5:00 PM EST via support.jahandco.com, support@jahandco.com or calling 321-754-1701.

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• Design LabSHOP

  What is the retention duration for unpurchased custom artwork within the Design Lab?

  Custom design drafts are retained for 14 calendar days before being purged.

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• Design LabSHOP

  Which graphic formats and technical specifications are supported by the Design Lab?

  Supports high-resolution SVG, PNG, JPEG, and JPG formats (300 DPI recommended).

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• Dev StudioHUB

  Dev Studio: project inquiries are open

  The Dev Studio builds custom software for clients. Project inquiries are open: email support@jahandco.com with the subject "Dev Studio Project Inquiry".

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• Game CurrenciesPLAY

  What governs virtual currencies (Tokens vs. Tickets), and are fiat conversions permitted?

  Tokens launch games; Tickets are gameplay rewards. Virtual currencies have zero cash value and cannot be converted to fiat.

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• Intellectual PropertySHOP

  Are users permitted to upload intellectual property or copyrighted materials for printing?

  Users are strictly prohibited from uploading or printing trademarked or copyrighted third-party media.

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• Local OperationsSHOP

  How does local pickup work at the Orlando facility?

  Select Local Pickup at checkout and await a Ready for Pickup email. Pickups require an appointment.

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• Order ManagementSHOP

  What protocols govern post-purchase order modifications or cancellations?

  Changes must be submitted immediately. Once an order enters production prep (12-24 hours), edits are no longer permitted.

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• Play StudioPLAY

  Play Studio: browser games are live, stories are coming

  Play Studio is live at play.jahandco.com with browser multiplayer games. Interactive stories, books, entertainment and music streaming are coming.

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• Privacy & DataACCOUNTS

  What procedure governs account deletion and statutory data retrieval requests?

  Self-service account deletion in security settings; formal statutory data requests to support@jahandco.com.

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• Production & OrdersSHOP

  Made-to-Order Apparel & Production Policy

  Standard production requires 3 to 5 business days prior to carrier dispatch.

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• Production & ShippingSHOP

  What is the expected delivery timeframe following order placement?

  Total estimated delivery is 6 to 10 business days (3-5 days production + 3-5 days transit).

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• Returns & ExchangesSHOP

  What options are available in the event of an incorrect size selection?

  Size exchanges are evaluated case-by-case within 7 calendar days of delivery. Customer covers return shipping.

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• Returns & RefundsSHOP

  Return, Refund & Defect Policy

  Discretionary returns must be requested within 7 calendar days of delivery. Verified defects qualify for replacement or refund.

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• Shipping & DeliverySHOP

  Shipping & Delivery Policy

  Shipping is limited to valid street addresses and PO boxes within the domestic US.

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• Shipping DestinationsSHOP

  Are international or APO/FPO shipping destinations supported?

  Shipping is strictly restricted to valid street addresses and PO boxes within the domestic US.

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• Single Sign-On (SSO)ACCOUNTS

  Does single sign-on (SSO) span across the Shop, Play Studio, and Support Desk applications?

  Unified SSO credentials grant access across Play Studio and Support Desk. Storefront runs independently.

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• Tracking & TransitSHOP

  What action should be taken regarding stagnant shipment tracking statuses?

  Tracking populates within 24-48 hours. Contact support if stagnant for more than 5 consecutive business days.

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