Studio Knowledge Base and FAQs
Verified answers regarding game performance, Shopify order fulfillment, Clerk SSO authentication, and API limits.
Account & SecurityACCOUNTS
How do Jah and Co accounts work across studios?
Your Jah and Co account uses Clerk authentication and works seamlessly across play, shop, and support.
All services within the Jah and Co ecosystem use a unified single identity. Whether you are ordering apparel from shop.jahandco.com, playing on play.jahandco.com, or submitting a support ticket, your credentials and profile remain synced.
Shop & RewardsSHOP
How do I link my Shopify purchases to my game profile?
Make sure your Shopify checkout email matches your Jah and Co account email.
When you checkout at shop.jahandco.com using your account email address, our system automatically mirrors your orders and credits any associated loyalty perks or arcade rewards to your wallet.
Game StudioPLAY
What are the requirements for playing games on play.jahandco.com?
All games run directly in modern browsers supporting WebGL and WebAssembly.
No downloads or installations are required. Simply navigate to any game title in the catalog and hit Play Now.
Shop & ApparelSHOP
What is the physical apparel shipping & exchange policy?
Orders ship within 3-5 business days via Shopify logistics with full tracking.
Physical streetwear items are packaged and dispatched with custom tracking numbers. Exchanges are accepted within 30 days of delivery provided items are unworn and tags remain attached.